Gartner’s Identity and Access Management (IAM) Summit brings together IAM and security leaders tasked with safeguarding their organizations security posture to explore the best of identity trends, services, and solutions shaping their cybersecurity defense landscape. As a managed identity solutions provider (MISP), BeyondID uses Gartner’s IAM Summit as a valuable opportunity to connect face-to-face with our customers.
Those conversations help us better understand their perspectives and learn more about the challenges they’re facing. This year was no exception! Our team had some excellent, insightful conversations at the Summit which painted a picture of the state of identity from where the customers are standing. Now, we’re sharing those takeaways. From our ears to your screen — here’s the top 3 things we heard from you, the customer, at the Gartner IAM Summit 2024.
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1. Siloed systems & managing multiple identity platforms (IdPs) is a frustrating reality for organizations in every industry.
Businesses trying to manage two, three or even more IdPs was a theme that recurred many times throughout the week. Customers are looking for ways to simplify processes and standardize their security posture, while delivering exceptional customer and workforce experiences across a number of platforms. To achieve those goals, they need to fully integrate their platforms, consolidate their tech stack, or both – but without the right resources, it’s difficult to know where to begin.
In addition to multiple IdPs, siloed systems make it harder for customers to keep identity data consistent and manage user access smoothly. Without integration, it’s tougher to stay secure and meet compliance requirements.
2. Customers are looking for partners, not pitches.
We also received positive feedback from the attendees at the joint speaking session we led with John Gallo, VP at TDECU. Many expressed interest in learning more about their digital transformation through the lens of real-world experiences. Customers emphasized the value of candid conversations and partner relationships over product pitches. Put simply, they’re tired of sales pitches – they want to have real discussions with partners and customers. Sharing both challenges and successes about their identity experiences is far more valuable.
3. ITDR is a key goal for IT leaders.
ITDR is the gold standard of operational identity security and it’s been an important topic for a while. Now, IT leaders are ready to implement it. Customers don’t want to end up in the news because of a breach and now more than ever, they’re committed to advocating for the importance of investing in the right identity products and services within their organizations.
As we put a wrap on another IAM Summit, it’s clear to us that customers’ attitude towards identity transformation is evolving – customers understand IAM as a journey — not a destination — and they’re looking for the right partners to help them take the best steps forward. Thank you to each and every one of our current and future customers who stopped by our booth to connect with us – now let’s start building your secure total experience!
