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Enhancing Fraud Prevention and User Experience at a Prominent Credit Union

Success Story / Financial Services

With 99% of transactions occurring in person, the company needed to shift from legacy systems to a secure, seamless mobile-first experience.

Challenge

A leading credit union needed to modernize its digital banking experience to streamline operations across dozens of branches, prevent fraud, and address growing expectations and threats. With 99% of transactions occurring in person, the company needed to shift from legacy systems to a secure, seamless mobile-first experience.

Solution

We implemented a centralized identity foundation using the leading IAM platform Auth0, with a focus on several key initiatives including:

  • A Secure Total Experience

    Seamless SSO unifying digital and in-person services around a single identity

  • Managed Identity Services

    Augmenting in-house capabilities with specialized Okta expertise and ongoing support

  • Fraud Prevention

    Modern authentication and threat mitigation to strengthen cybersecurity

  • Change Management

    Accelerating user adoption with accessible solutions, support, and education

abstract pattern to represent modernization

BeyondID brought with them all the pillars of expertise we were missing, and with their help, we’ve gained a lot of experience. We’re looking forward to a long partnership with BeyondID — this is a partner who’s going to take us forward and we’re in it together for the long haul.

— VP, Infrastructure & Information Security

Impact

With its new digital identity program, the company has evolved into a modern financial institution with all the charm of a family-run business. Members and leadership are able to enjoy a secure, frictionless mobile banking experience with comprehensive fraud prevention measures all in one place.
  • Enhanced Trust and Engagement

     Frictionless experiences to boost customer and employee satisfaction

  • Stronger Security Posture

    A robust, compliant identity foundation to reduce fraud risks

  • Future-Proof Digital Environment

    Modern Okta infrastructure to support advanced applications and rigorous compliance requirements

  • Cost Savings

    Improved operational efficiency and managed support for internal teams

Ready to Unlock the Full Promise of Identity?

Few cybersecurity firms are wholly focused on identity, providing strategic advisory, implementation, and 24x7 monitoring and support. Discover the difference with BeyondID — your success story starts here.

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