Case Study: Johnson Financial Group

Background

When JFG opened its doors in 1970, managing subsidiaries independently of one another was commonplace, but 50 years later, siloed operations have resulted in a customer experience riddled with pain points

Today’s financial services environment demands easy access to a full spread of products and services in one place, digitally. JFG needed to consolidate their businesses and modernize existing infrastructure in order to facilitate a seamless customer journey and remain competitive.

Challenges

Simplify Customer Experience

BeyondID needed to create a single point of access to all three of JFG’s applications, which would involve consolidating data previously collected and stored separately.

Centralize Management Capabilities

Presenting and managing JFG’s subsidiaries as a unified, branded front would require the consolidation of three unique and complex tech stacks.

Improve Identity-First Zero Trust Maturity

Improving JFG’s security posture would be instrumental to the success of their transformation.

Strategic Solutions Implemented by BeyondID

Cloud Migration

BeyondID migrated JFG to the cloud and added new management capabilities for web and mobile. This brought their infrastructure up to date and laid the foundation for a seamless transition to a new, unified system.

Digital Banking Experience

With Okta as the solution partner, BeyondID deployed a unified customer authentication approach using an SSO framework to help stabilize, standardize, and simplify customer interaction.

Roadmapping

BeyondID developed a strategic roadmap for implementation and worked with JFG leadership to obtain approval for ongoing modernization efforts from stakeholders.

Measurable Outcomes and Future Prospects

Seamless Customer & Employee User Experience

BeyondID enabled JFG customers to access any product, at any time, from any location, with any device – safely, seamlessly, and securely. They experience one consistent brand across the board and enjoy increased self-service capabilities for all JFG products. The 360° view gives JFG new insights into customer behavior and allows for on-going improvements to the customer experience

Cost Savings

Leveraging experts from BeyondID allowed JFG to maintain a lean in-house staff and still accomplish the limits of their Okta investment.

Strong Security & Fraud Prevention

With SSO and modernized IAM capabilities, JFG enjoys a reduced perimeter of potential threats and the tools they need to stop breaches before they happen.

Future-Proof Digital Environment

With modern Okta infrastructure, JFG can easily accommodate new identity and cloud-based solutions in the future.

Conclusion

With easier access, safer online transactions and streamlined customer experiences, JFG retains more customers and remains a competitive force in the market. They have established an excellent foundation by transforming into a customer-centric organization; as the company builds on this foundation, they will continue to realize the benefits of staying up-to-date with their digital experience, cloud migration and identity modernization needs.