Challenge
The mobile-first experience was central to the vision for modern patient care through digital transformation. COVID-19 brought digital touchpoints to the forefront of the patient experience; Inception Health wanted to deliver better, safer remote health care tools that would improve this experience for users. This goal would prompt Inception to reconsider its old, fragmented approach to digital services and ultimately seek to implement a central access point to all applications.
This central access needed to occur through a digital front door to ensure a secure footprint for all patient services and replace the need for third-party app re-authorization to a network of applications tied seamlessly into backend healthcare system integrations. Without an Okta connector for the Epic Patient Portal, this would be impossible, and this connector had not yet been developed.
Solution
Inception Health came to BeyondID seeking a digital transformation partner to architect, design, deploy, and manage modern identity and access management services for patients remotely. BeyondID engineered a key Epic connector framework to allow for a secure, Okta-powered service layer within the patient portal. This breakthrough technology laid the foundation for the central access system Inception envisioned.
With the highest standard of security and identity best practices, BeyondID equipped the patient portal with identity proofing, step-up 2FA, and efficient provisioning and deprovisioning capabilities. Self-registration and SSO with single-identity architecture were implemented to improve user experience and simplify access management across the board.
Impact
Through a successful partnership with BeyondID, Inception Health transformed its offering of remote health care services in a number of ways:
Improved Patient Onboarding Experience
Patients now seek out mobile-first experiences with their health care providers before resorting to in-person care
Secured Digital Front Door and Universal Login
Due to BeyondID’s in-depth knowledge of identity lifecycle and complex use cases, patient experience is now viewed as a continuum of digital identity and can be easily managed
Successfully Developed and Implemented Okta Connector for Epic
Patients are at the center of their digital services network and enjoy united access to all remote health care tools thanks to this solution strategy
Created Continuum of Real-Time Migration
Patients accessing health services digitally have up-to-date access to all new integrations when they happen
Delivered record-time solutions
A commitment to successful collaboration and a unique understanding of digital transformation challenges in health care drives BeyondID to deliver comprehensive solutions on time, every time
