Cone Health is a values-driven nonprofit health system serving Houston and Southeast Texas with 14 hospitals and three joint venture urgent care centers. The community-owned care provider has received national recognition for its clinical excellence with numerous stand-out awards like US News & World Report’s No.3 Best Hospital in the Nation and AHA’s Foster G. McGaw Prize for Excellence in Community Service. But with aspirations of identity-based care, Cone Health needed to modernize their patient experience. Cone Health chose Okta Platform to transform their digital patient journey and brought BeyondID on board to ensure a seamless transition and maximize their investment in Okta.
Cone Health was very aware of the experiential pain points their patients were facing as a result of overly-complicated and disjointed digital experience. Before transformation, patients were responsible for managing multiple credentials to access tools and information at various points of entry. This fragmented customer view undermined Cone Health’s ability to expand engagement and create patients for life. To adress these short comings, Cone Health would have to unify the patient experience under one single patient identity and make digital resources not just available, but accessible and seamless.
As Cone Health’s managed identity service provider (MISP), BeyondID created an Okta-powered Digital front door (DFD) to enable central access to a full range of healthcare tools from one login anytime, anywhere, and on any device. BeyondID used our Application Integration Gateway (AIG) and the BeyondID Epic Connector to tie Cone Health’s existing systems and data storage seamlessly into their new Okta Platform.
On the other end of digital transformation with BeyondID, Cone Health’s digital patient experience feels as modern as their award-winning medical care. That’s what we call a job well done!
